Frequently asked questions

We completely understand,

We change our minds too!

Cancelling an order is free of charge, as long as it has not yet been shipped.

Find more information about this in the section cancellations and returns

We'd love to talk to you too! Get in touch with us if you have any questions, comments or feedback. We will definitely get back to you within 48 hours. Please note, however, that questions sent on Friday will be answered the following Monday, but possibly sooner.

HappyFarmer knows no borders. We deliver worldwide.

HappyFarmer always tries to ship your order the same day, so that we can deliver to you within 1 to 2 business days. We have many products in stock. However, it is possible that a product is not in stock, in which case the delivery time may be longer. We will contact you if the delivery time for an order is longer.

If you need your order urgently, you can always ask us about the current delivery time of your product. We also offer Saturday delivery!

Deliveries outside the Netherlands are usually delivered within 2-4 business days.
Parcels are delivered from Monday to Friday. We ship with GLS & FedEx and you will receive a track and trace code by email.

If you would like to be sure of receiving your parcel the next day (except Sunday), please contact us.

If you withdraw from the agreement, we will reimburse all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days after we have been informed of your decision to withdraw from the agreement.

We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such a refund. We may withhold reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay, but in any event not later than 14 days from the day on which you have communicated your decision to withdraw from the agreement to us. You are on time if you return the goods before the 14-day period has expired. The direct cost of returning the goods will be borne by you.

You are only liable for any diminished value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return address:

HappyFarmer
Lieveld 6
5688 HZ Oirschot
The Netherlands

Refunds are processed within 14 days of the return notification.