Canceling
Canceling an order is free of charge as long as it has not yet been shipped.
Cooling-off period
You have a cooling-off period of 14 working days to return the product without giving reasons, starting from the day of delivery. Please note: Personalized products/custom-made items are an exception to this rule.
Returning
The product can only be returned if it is unused and in its original, undamaged packaging. Please refer to Article 7 of our general terms and conditions for more information.
If you wish to return the entire order, you must send the received items back to the return address below. HappyFarmer will refund the full purchase amount, including the calculated shipping costs, to you. However, the costs for returning are at your expense.
at if you return part of your order, the shipping costs are also at your expense. The purchase amount of the returned part will be refunded to you, but the shipping costs will not be refunded in that case.
You can choose to bring the package to a PostNL post office. If you want the package at to be picked up at your home, HappyFarmer can arrange this. Please contact us for the current pickup costs.
All cancellations, exchanges, and returns must be reported in writing to HappyFarmer. Please use the return form below or send us an email. Please include your full name and order number, as well as the items you wish to cancel, exchange, or return. To improve our customer service, we appreciate it if you let us know the reason for this, although this is not mandatory under the Distance Selling Act.
For the refund of already paid amounts (at advance payment), we also need your bank account number. Customers from Belgium must also provide the IBAN and BIC/SWIFT number of their own bank. Please note: the account number for the refund must be the same as the account number from which the payment was made to HappyFarmer to prevent any fraud with refunds. Any amounts already paid will be refunded to you within a maximum of 14 days after the notification of return.
Return address:
HappyFarmer
Lieveld 6
5688 HZ Oirschot
The Netherlands